Refund policy

Our priority is to treat our customers fairly and we ask that our customers treat us fairly in return. We treat all returns with a case-by-case principle and our desired outcome is one that will make our customers happy. If you need any further assistance after reviewing the below information, please don't hesitate to reach out to us at info@shopjennyboutique.com and we will be happy to assist you in any way we possibly can.

RETURNS, EXCHANGES & PRODUCT CONDITION

Returns and exchanges will be accepted within 30 days of the original delivery date.

For merchandise items to be considered eligible for return or exchange, the merchandise must be unworn, unwashed, with original tags attached, and in it’s original new condition as it was confirmed to be by the outcome of the quality check standard executed at time of item’s packaging and shipping. If these conditions are not met, the item will not be considered eligible for return or exchange.

Please note: Due to hygiene reasons, we do not accept returns or facilitate exchanges for swimwear or body suits.

All returns are for a store credit ShopJenny E-Gift Card only. Store credit never expires.

The customer will not be responsible for restocking fees.

Exchanges are offered for the same item, at the same price and in a different size.

The cost of shipping for returns or exchanges will be a customer expense. 

Customers may purchase return insurance for free returns through our offered Re:do program. 

Damaged Items

If the item arrives damaged, customers may easily initiate and complete a return via the Re:do Return Portal by following the prompts. A photo of the damaged item is a required prompt/step to complete the damaged item return process. After reviewing the damaged item return claim, if we are able to accept the return, and if the same item in the same size is available in our inventory, we will exchange it for you. If the item is no longer in stock, we will issue a store credit in the amount of your original product cost and shipping cost. 

If for any reason you decide that you do not want an exchange, please initiate a return and mail the damaged item back to our warehouse. Once the damaged item has been returned to our warehouse and our review of the claim is complete and determined an acceptable return, we will issue a store credit in the amount of your original product cost and shipping cost. 

“RE:DO” - RETURN PROCESS

To initiate a return, please visit our Re:do Return Portal.

Customers can initiate a return through our Re:do Return Portal even if they did not purchase the Re:do return insurance with their order. However, in such cases, customers will have to purchase a shipping label through Re:do. Please note that we do not offer refunds for Re:do insurance purchases or any shipping labels bought through Re:do.

RETURNS OF ITEMS WITH PAYMENT INSTALLMENT PLANS

Installment payment plan providers require customers with returns to pay off the total balance of an order. If you used Klarna and need to make a return, please see our Klarna Payment Partnership Information page on return instructions.